Refund & Cancellation Policy
At National Genius Institute of Technology (NGIT), we strive to deliver premium quality education and online assessment tools. We want to ensure that our students have a transparent and clear experience when dealing with course registrations and online payments. Please review our policy on cancellations and refunds below.
1. Cancellation of Admission / Subscription
Students can cancel their admission registration or typing software subscription under the following terms:
- Cancellation requests must be submitted in writing to the administrative department or via email at contact@ngit.org.in.
- Cancellations are accepted only prior to the commencement of the official class batch or prior to accessing premium learning modules/mock tests.
2. Refund Terms
Fees once paid are subject to refund only under the following conditions:
- If a student requests cancellation at least 3 days prior to the start of the course batch, a 100% refund of the course fee (excluding registration processing charges) will be initiated.
- Once a batch starts, classes are attended, or premium portal login details are accessed, the course fees become completely non-refundable.
- If NGIT cancels or reschedules a batch indefinitely due to unforeseen administrative reasons, students will be offered a full refund of their payment.
3. Processing of Refund
Approved refunds are initiated directly through our payment processor, Razorpay. The amount will be credited back to the original source card, bank account, or UPI handle that was used to make the payment. The refund processing takes 5-7 business working days to reflect in the account depending on your banking institution.
4. How to Apply for a Refund
To apply for a refund, please send an email to contact@ngit.org.in with the subject line "Refund Request: [Admission Registration ID / Transaction Reference]". Include your payment receipt, student details, and the reason for the cancellation request.
Grievance Support
For tracking your refund status, please coordinate with our Accounts team at contact@ngit.org.in or by calling +91 88403 41525.